Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- phone us on 0121 478 1850, Monday to Friday from 8 am to 6.30 pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8 am to 6.30 pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
If you need a GP appointment please call 0121 478 1850 to speak with one of our team Monday – Friday between 8:30 am to 10:30 am or 2:30 pm to 4:30 pm where one of our team will be able to arrange the most appropriate route of care for you.
Please note you may be asked some questions before being transferred to our GP Line to ensure that we are offering you the most appropriate service.
We offer a same day service for all GP appointments. The patient must be available to attend on the same morning or afternoon that you are calling, should the need arise for a face to face appointment for the doctor to assess your condition.
If you are not able to call during these times, please ask one of our reception team about our out of hours GP appointments.
Please remember that Mondays are always extremely busy so if your issue is not urgent, please call later in the week.
Our routine nursing appointments are available to book online.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 0121 478 1850, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you have any other access or communication needs
The Practice use Word360 interpreting, language and translation services, who can assist with hearing and/or sight impairment difficulties. Please let reception know if you require interpreting services.
Home visits
All of our GP appointments are accessed through our GP Line, a GP will assess and arrange the most appropriate care plan for you.
Please note, home visits are only for housebound patients or those who are too unwell to travel to surgery.
Extended Access
If you are unable to attend the practice during our usual hours and require an an evening or weekend appointment, we can arrange a GP appointment out of hours at our practice or a neighbouring surgery.
Please ask one of our team for more information.