We Value Your Feedback
Your thoughts matter to us. By sharing your experience, you help us improve and continue delivering the highest quality of care. Whether through this form or by reaching out directly, your feedback guides us in serving you better. Thank you for trusting us — we’re always listening, always learning, and always striving to improve.
Positive Feedback: If you’re happy with the care you’ve received, we’d love to hear from you! Your positive feedback not only encourages our team but also helps others feel confident in choosing us for their care.
Negative Feedback: Your experience matters to us. If there’s anything we could have done better, please let us know. Your feedback helps us improve and provide you with the best possible healthcare services.
To provide feedback about our service and any recommendations please complete our Friends & Family Test
Complaints Procedure
We’re Here to Listen
Your well-being is at the heart of everything we do, and we are always committed to providing you with the best possible care. Still, we understand there may be times when you feel unhappy with the service you’ve received. If that ever happens, please know that we genuinely want to hear from you. Sharing your concerns gives us the chance to listen, understand, and address them with you directly.
Your voice matters to us, and by working together, we can continue to improve the care and support we provide.
If you are unhappy with any aspect of our service, please contact our Administration Team at admin.department@nhs.net They will ensure your concern is forwarded to our Practice Manager for review.
You can also submit your complaint using our online complaints form, which is quick and confidential.
We kindly ask that you let us know of any problems as soon as possible. We hope that most issues can be resolved quickly and easily, preferably at the time they occur. For further information or assistance, please contact reception.
If you feel unable to raise your complaint directly with us, you may contact the NHS Birmingham and Solihull ICB Patient Experience and Complaints Team:
- Telephone: 0121 203 3313
- Email: bsol.patientexperience@nhs.net
- Postal Address: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
- Website: www.birminghamsolihull.icb.nhs.uk
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Parliamentary and Health Service Ombudsman (PHSO):
- Telephone: 0345 015 4033 (local standard rate)
- Email: phso.enquiries@ombudsman.org.uk
- Postal Address: Parliamentary and Health Service Ombudsman (PHSO), Millbank Tower, Millbank, London, SW1P 4QP
- Website: www.ombudsman.org.uk
You can also share your feedback with your local Healthwatch. They make sure NHS leaders and other decision-makers hear your voice and use it to improve care. Healthwatch is independent and impartial, and anything you share is kept confidential.
- Telephone: 0800 652 5278
- Email: info@healthwatchbsol.org.uk
- Postal Address: Healthwatch Birminham and Solihull ICB, PO Box 16875 – Birmingham – B16 6TN
- Website: www.healthwatchbsol.org.uk