We appreciate your feedback and will use it to evaluate changes and make improvements. Please take a few minutes to give us your feedback or just get in touch with us.
Positive Feedback: We really work hard to provide you with good quality healthcare services and we are human too. If you are happy with our services then please do tell us and tell others too.
Negative Feedback: If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know. We operate a Practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.
Complaints Procedure
Although we always try to offer our patients the best care, despite the increasingly heavy demands made of us, we accept that there may be times when you have comments or complaints to make.
If you are unhappy about any aspect of our service or have constructive suggestions for improvement then please contact our Administration Team at admin.department@nhs.net who will forward your complaint/feedback to our Executive Manager. You can also use our online complaints & feedback form.
We would ask that you let us know of any problems as soon as possible. We hope that most problems can be sorted out easily and quickly, preferably at the time they occur. Information is obtainable from reception.
If you feel you cannot raise your complaint with us, you can contact Patient Advice & Liaison Service (PALS). If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Parliamentary and Health Service Ombudsman:
Millbank Tower,
Millbank,
London,
SW14 4QP
Tel: 0345 015 4033
www.ombudsman.org.uk
You can also contact NHS Birmingham and Solihull CCG’s Patient Experience and Complaints Team:
Call: 0121 203 3313
Email: bsol.complaints@nhs.net