We want you to feel confident about the care you receive here at St Heliers Medical Practice.
NHS England has developed a ‘Patient Charter’ called “You and Your General Practice. This guide is designed to help patients understand what to expect when accessing GP services and how to make the most of the support available from the GP team.
“The You and Your General Practice charter sets out what patients can expect from their GP practice — for example, being supported in a variety of ways, such as through reasonable adjustments. It also explains what GP practices expect from patients, including attending appointments on time, treating staff with respect, and cancelling appointments in advance if they are no longer needed
The guide which tells you what to expect from your general practice and how you can help them so you get the best from the NHS.
It explains:
- What you can expect from your GP team
- How to get the most from your appointments
- How to give feedback or raise concerns – with St Heliers Medical Practice, Healthwatch, or the Integrated Care Board (ICB)
For details on how to raise concerns or share feedback, visit our Compliments and Complaints page. This information and the full Patient Charter, You and Your General Practice, are available from the following links.
You and Your General Practice has also been translated into the following languages: